Last updated: 3 September 2026
The short version
You have 7 days from the day your order is delivered to request a return or replacement. Message us and a person will sort it out.
Cancellations
You can cancel an order any time before it is dispatched, for a full refund. Once a parcel has been handed to the courier we cannot cancel it, but you can refuse delivery or return it once it arrives.
Returns and replacements
To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with any tags, manuals or accessories included
- Reported within 7 days of delivery
We arrange the reverse pickup wherever the courier serves your pin code. If they do not, we will ask you to ship it back and we will reimburse reasonable postage.
Damaged, defective or wrong item
Message us within 48 hours of delivery with photos or a short video. We replace it, or refund it in full, including any delivery charge you paid. No restocking fee.
What we cannot take back
- Items that have been used, washed or damaged after delivery
- Items returned without their original packaging or accessories
- Personal care, hygiene or grooming items where the seal has been broken
- Anything reported more than 7 days after delivery
Refunds
Once your return reaches us and passes a quick check, refunds are issued within 5–7 business days.
- Prepaid orders are refunded to the original payment method.
- Cash on delivery orders are refunded by UPI or bank transfer to details you provide.
Your bank may take a few additional days to show the credit.
How to start a return
Email [SUPPORT EMAIL] or WhatsApp [PHONE] with your order number and what went wrong. That is the whole process — there is no form to fight with.