Last updated: 3 September 2026
This policy explains what we collect when you use this store, why, and what you can do about it.
What we collect
- Order details — name, delivery address, phone number, email address, and what you bought.
- Payment information — handled entirely by our payment partner. We never see or store your card or UPI credentials.
- Communications — messages you send us on WhatsApp, email or the contact form, including any product suggestions or videos you share.
- Usage data — pages viewed, device and browser type, and similar analytics collected through cookies.
Why we collect it
- To process, pack, ship and track your order
- To answer your questions and handle returns
- To decide what to stock next
- To detect fraud and abuse
- To send you order updates, and marketing messages only if you have opted in
Who we share it with
Only the people who need it to get your order to you:
- Shopify, which hosts this store
- Our payment gateway, to take payment
- Courier partners, to deliver your parcel
- Analytics and messaging tools we use to run the shop
We do not sell your personal information to anyone. We may disclose information where the law requires it.
How long we keep it
Order records are kept as long as tax and accounting law requires. Marketing contact details are kept until you unsubscribe.
Cookies
We use cookies to keep your cart working, remember preferences and understand how the site is used. You can block cookies in your browser, but parts of the store may stop working.
Your rights
You can ask us to show you what we hold about you, correct it, delete it, or stop using it for marketing. Email [SUPPORT EMAIL] and we will action it.
Children
This store is not intended for anyone under 18, and we do not knowingly collect their information.
Security
Data is transmitted over encrypted connections and access is limited to people who need it. No system is perfectly secure, but we take this seriously.
Grievance Officer
As required under Indian law:
[GRIEVANCE OFFICER NAME]
[BUSINESS NAME]
[ADDRESS, CITY, STATE, PIN CODE]
Email: [SUPPORT EMAIL]
Phone: [PHONE]
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.